Scroll down and click the Start a Message or Contact Us button.Select the Basic, Standard, or Enhanced Payroll sub-topic.On the Contact Us page, click the Running Your Business in QuickBooks topic.On the Have a Question window, click the Contact us link below.You can also call us so we can help you check your Intuit account log in. So I'd suggest logging in to CAMPS using another login credentials to ensure that you can see your current QuickBooks version. This is the reason why you're only seeing the 2011 version when logging in to your Intuit account.
You probably have a different login to your CAMPS account which has your QuickBooks 2016. I've got steps that can help you fix this, JeanneSmith.